Dynamics 365 Contact Center

Duplicate Data in Dynamics 365: How Real Estate Teams Can Keep One Customer View!

Have you ever called a lead to ask about their property requirements, only to hear an irritated response: Your company has already called me f...

The Power Automate dedupe flow that always breaks, and what it actually costs you per project

You built the flow. It worked. Then it didn't. The setup made sense at the time. Native duplicate detection wasn't catching records coming in ...

Customize Dynamics 365 F&O Home Page Banner in 5 Minutes

Tracing Undocumented Application Users in Dataverse

Apple Silicon and Xcode 27 images available in pay-as-you-go (preview)

Apple developers can now build and test their applications natively on Apple Silicon in Azure Pipelines. New arm64 macOS agents are available ...

Public preview: Manage agents across multiple tenants from the Microsoft 365 admin center

Multi-tenant agent management is in public preview, allowing partners and enterprise admins to view and manage agents across connected tenants...

60-Day Reminder: AD FS DKM container ACL hardening begins in October 2026

Organizations using Active Directory Federation Services (AD FS) should use the remaining Audit mode period to review DKM container permission...

Microsoft Purview | Information Protection: Auto-labeling per-policy coverage report

Microsoft Purview Information Protection introduces a new auto-labeling per-policy coverage report to help administrators monitor enforcement ...

Microsoft 365 Copilot Chat: Updated commercial Copilot endpoint for Microsoft Edge

Microsoft 365 Copilot Chat in Microsoft Edge will change its endpoint to cr.m365copilotapp.svc.cloud.microsoft by late September 2026. Organiz...

Dynamics 365 Customer Service and Dynamics 365 Contact Center – Planning group support in Adherence historical analytics

We are announcing planning group support in Adherence historical analytics in Dynamics 365 Customer Service. This feature will reach general a...