Dynamics 365 Contact Center

Power BI File Formats Explained: PBIX vs PBIT vs PBIP vs PBIR

Power BI files come in multiple formats. If you have been working with Power BI Desktop for a while, you probably know the PBIX format well. B...

Zammo.ai scales customer AI adoption through Microsoft Marketplace

Handling Dataverse Customer Columns in Power Automate

In Dataverse, a Customer column is a special type of lookup. Unlike a standard lookup, it can reference either an Account or a Contact. That f...

Why do agents keep on trying to book holidays for us?

Why AI agents struggle with the most demoed use case: booking holidays. Gemini, Booking.com, and Apple all tried, but the subjective nature of...

Understanding Power Automate flow performance

In this post I'm looking at performance of Power Automate flows. For some flows this may not really matter too much, however when you have a n...

Omnichannel Customer Engagement Made Simple in Dynamics 365

Customers expect every interaction to feel connected, whether it happens on WhatsApp, SMS, or live chat. However, many businesses still manage...

How to Automate Project Assignment in Dynamics 365 Using Power Automate and Power Apps Code Apps

This blog demonstrates how to automate project assignments in Microsoft Dynamics 365 using Microsoft Power Automate and Power Apps Code Apps, ...

Speaking at European MCT Summit 2026 – Two Sessions, One Amazing Community

“Better late than never – a month has passed since the European MCT Summit 2026 in Sarajevo, but some experiences are worth writin...

Take action: Mitigation guidance updated with a new script for CVE 2026 45585

Microsoft has updated the mitigation guidance in CVE-2026-45585, a Windows BitLocker security feature bypass vulnerability. The updated guidan...