Dynamics 365 Commerce

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Dynamics 365 Field Service: Optimize schedules with Scheduling Operations Agent

The Scheduling Operations Agent for Dynamics 365 Field Service enables dispatchers to quickly and easily optimize schedules for technicians as...

M365 Admin 6 months ago 3

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Dynamics 365 Contact Center will now allow administrators to configure the queues and representatives that should be displayed for consult and...

M365 Admin 6 months ago 3

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A preview timer gives service representatives a configurable window to review customer history before the call begins. This timer enables more...

M365 Admin 6 months ago 3

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Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...

M365 Admin 6 months ago 1

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As a business leader or sales operations team member, you’re responsible for answering complex questions about performance, coverage, at...

M365 Admin 6 months ago 5

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Many organizations store critical operational and financial data such as revenue actuals, targets, and budgets in Microsoft Fabric Lakehouse r...

M365 Admin 6 months ago 5

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When your opportunity data is incomplete or outdated, you may find it challenging to understand deal health and take the right actions. AI-pow...

M365 Admin 6 months ago 4

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Microsoft Sovereign Cloud's expansion of capabilities includes Azure Local disconnected operations, Microsoft 365 Local disconnected, and Micr...

Microsoft 365 Blog - Homepage 6 months ago 16

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New Advanced Hunting actions in Microsoft Defender for Office 365 allow SecOps teams to block malicious email attachments and top-level URL do...

M365 Admin 6 months ago 3

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Microsoft 365 Copilot will introduce infinite scroll for chat history, allowing users to seamlessly access older conversations as they scroll....

M365 Admin 6 months ago 2

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