Dynamics 365 Commerce

Meet Your Agentic Contact Center

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Turning customer experience into a growth engine

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...

Evaluate Customer Service With Dynamics 365 Quality Scoring

AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Add A D365 Email Notification Type

Add A D365 Email Notification Type

Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Dynamics 365 Notifications Not Working? Here’s What’s Actually Going Wrong (and How to Fix It)

You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...

Expense Agent in Dynamics 365 Business Central

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks

We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...

eSignature for Microsoft 365 – Recipient groups

Microsoft 365 eSignature introduces recipient groups, allowing up to 10 people per recipient slot where the first signer fulfills the requirem...

Microsoft Teams: Search in quick sharing experience

Microsoft Teams makes it easier to find and attach files by enabling search directly within the quick sharing experience. You can now locate c...