Microsoft Dynamics 365 Business Central: Latest Dynamics 365 Business Central

Dynamics 365 Contact Center – Equip voice agents with custom voice

We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public...

Dynamics 365 Customer Service – Classify emails in predefined taxonomy (categories and subcategories)

We are announcing the ability to classify emails in predefined taxonomy (categories and subcategories) for support automation with Case Manage...

PL-900 Certification Guide (2026): Exam Pattern, Preparation Strategy, and Career Opportunities

Introduction If you’re planning to start a career in Microsoft Power Platform, one certification consistently stands out as the best sta...

How Businesses Are Using AI Agents to Replace Manual Operations

Introduction Artificial Intelligence has evolved far beyond simple chatbots and virtual assistants. In 2026, businesses are deploying AI agent...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central (August, 2026)

Cumulative Update (August, 2026) for Microsoft Dynamics 365 Business Central is now released. BC28: CU04 Cloud (SaaS): Managing Production and...

Microsoft Teams: Facilitator Can Join Channel Meetings

Facilitator can now join meetings set up in Teams channels. Facilitator helps participants run more effective meetings through the ability to ...

Outlook: Enhanced user interface updates for iPhone and iPad

People using Outlook for iOS on iPhone and iPad will see refreshed interface elements aligned with the latest Liquid Glass iOS visual experien...

Microsoft Teams: Use Copilot Chat after a call in Queues app

After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer i...

Microsoft Copilot Studio: Agent Readiness in Microsoft Copilot Studio

Agent Readiness gives makers a real-time, always-visible health check for their Copilot Studio agents. A single “Review” indicator...

Building highly effective business‑process agents | Copilot Studio Updates August 2026