Microsoft Dynamics 365 Business Central: Latest Dynamics 365 Business Central

Building reliable voice agents: A practical guide

Learn how to design AI voice agents that handle real conversations, stay reliable under pressure, and scale from prototype to production. The ...

Revolutionizing customer support with autonomous email resolution

Autonomous Email Resolution is a generative AI-powered capability that helps service teams resolve customer emails end to end. It understands ...

Agentic CRM in the flow of work: How AI is transforming sales and rebuilding customer trust

When sellers can access customer context, relationship insights, next best actions, and agentic recommendations inside the tools they already ...

The AI ROI Paradox Is Real. And It’s Your Biggest Opportunity.

Why intelligent solutions are becoming the operating system of every serious business The tough questions in the boardroom have shifted. A yea...

Copilot in Excel: Built for the era of Frontier Finance

Plenty of AI tools claim to be built for finance; Microsoft 365 Copilot in Excel is proving it in practice. The post Copilot in Excel: Built f...

Microsoft Power Apps Modern Cards Control Tutorial (Step-by-Step Guide)

Your Complete Guide To Microsoft Dynamics NAV 

Businesses need to manage multiple activities beyond their core operations. From finance and inventory management to customer relationship man...

Optimizing Prompt Columns in Microsoft Dataverse with Filters: Part 2

In Part 1, we explored how Prompt Columns in Microsoft Dataverse bring generative AI directly into business data, helping organizations automa...

Microsoft Viva: Agent flexible query in Analytics Workbench

Microsoft Viva Insights Analytics Workbench will add a flexible query feature for exploring Microsoft 365 Copilot agent usage, enabling analys...

OneDrive for the web: New libraries browsing experience

OneDrive for the web will replace the “More places” experience with a new Libraries view by mid-July 2026, enhancing access to Sha...