Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements
We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help custome...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help custome...
Hi, Readers.Early morning in Japan time today, the 2025 release wave 2 plans for Microsoft Dynamics 365 and Power Platform has been released! ...
We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows ...
We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technici...
If you are encountering the "URL of the Dynamics 365 organization connected to this portal has been changed" error message on your portal, don...
Predict and manage support needs with forecasting in Dynamics 365 Customer Service Forecast reports offer a structured way to predict su...
Business Application Managers want to ensure smooth and efficient workflows for their sales teams. This involves selecting and managing sales ...
Creating identical or similar records is a common occurrence in various businesses. For example, businesses dealing with repeat customers, rec...
If you're considering implementing electronic-data-interchange (EDI) in Dynamics 365, this post offers invaluable insights into the design con...
In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Open – https://dynamics.microsoft.com/en-us/customer...
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