We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible...
We are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage survey...
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
We are announcing the ability to access insights on opportunity while working on emails in Outlook in Microsoft 365 Copilot for Sales. This fe...
We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center....
We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach gener...
Microsoft 365 is rolling out refreshed app icons for Word, Excel, PowerPoint, and others starting October 2025. The visual update reflects a u...
We are announcing the ability to proactively mitigate competitive risks with tailored competitor insights and talking points from the Sales Qu...
We are announcing the ability to improve research relevance by adding custom web sources for agents in Dynamics 365 Sales. This feature will r...
We are announcing the ability to request information from humans in the loop in agent flows in Microsoft Copilot Studio. This feature reached ...
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