Try skill-based agent search in Dynamics 365 Customer Service
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Microsoft Dynamics 365 Field Service has introduced Copilot capabilities that provide field service managers with an AI-powered assistant. By ...
In this post, we'll delve into the upcoming features and functionalities in store for Dynamics 365 Release Wave 1 2024, with a focus on Dynami...
If you're wondering how to integrate your MS Project template into D365 Project Operations, look no further. This tutorial provides step-by-st...
With the 2023 release wave 1, we are delivering enhancements across Dynamics 365 Finance, Dynamics 365 Project Operations, and Dynamics 365 Hu...
Before starting a new project with Dynamics 365 or Power Platform, it is crucial to undergo the project discovery phase where you define the p...
This post walks you through external scheduling in Dynamics 365 Project Operations with version 4.58.0.119 of the Lite version. External sched...
In today’s dynamic business world, organizations must constantly evolve to remain competitive, and automation is one of the key elements of th...
Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...
Dynamics 365 Field Service is a comprehensive service management tool that streamlines all aspects of service management for organizations. By...