Microsoft Dynamics 365 Project Service Automation: Latest updates

Synchronize service rep availability across platforms with presence APIs 

In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...

We need to talk about... Dynamics 365 Project Operations... Project Management

Next in my blog series on Dynamics 365 Project Operations is a walkthrough of the features and functionality of the Project portion of...

How to give permissions to Power BI reports to view from Dynamics 365 Customer Service

Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...

Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations 

We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as...

Microsoft Dynamics 365 Field Service Configuration (Entities)

Dynamics 365 Field Service is the ability to configure it based on your organization needs. A Dynamics 365 Field Service deployment will more ...

Episode # 99 – Microsoft Syntex – Project Archimedes

Join in for Episode #99 which is focused on Microsoft Syntex and Project Archimedes. This video provides insights into the capabilities of Mic...

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...

Microsoft Project: Sprints and backlogs in Project for the Web

In the world of project management, agility is key. And soon, Microsoft Project for the web will offer agile support to help businesses create...

How To Create Ganntchart in project opearations D365

To enhance project management and illustrate project plans, Ganntchart serves as a useful tool. One of the primary benefits of Ganntchart is t...