Microsoft Dynamics 365 Project Service Automation: Latest videos

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

No more cherry-picking – Automate Assignment of Leads/Cases in Microsoft Dynamics 365 CRM!

This post is a video tutorial focused on automating the assignment of leads and cases in Microsoft Dynamics 365 CRM. The video demonstrates ho...

App Compliance Automation Tool for Microsoft 365

Learn about the App Compliance Automation Tool (ACAT) in this video. ACAT is an application-centric compliance automation tool designed to hel...

Setup Automation Kit Satellite solution part 2 | Automation Kit for Power Platform

Part 2 of this tutorial walks you through the steps necessary to install the Automation Kit Satellite solution for the Automation Kit for Powe...

What is Microsoft Dynamics 365? | Career opportunities | Tech Talk #2 with @Satyam Prakash

If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...

Lead Assignment and Alerts Management - Automate your Dynamics 365 CRM complex business processes!

Enhance customer loyalty with self-service product returns

This feature overview video series focuses on the latest update to Dynamics 365 Intelligent Order Management, highlighting its new capabilitie...

Dynamics 365 Customer Service Support Swarms with Microsoft Teams (Preview)

In this video, Microsoft Dynamics 365 explores how support swarms can transform the customer service experience. By leveraging the collaborati...

Improve Customer Service using Dynamics 365 & Power Platform Bootcamp | Slide Deck

This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 36...