Stay organized with the Schedule Calendar in Contact Center
Dynamics 365 Contact Center provides a user-friendly Schedule Calendar for service reps, allowing them to easily view shifts, breaks, training...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Dynamics 365 Contact Center provides a user-friendly Schedule Calendar for service reps, allowing them to easily view shifts, breaks, training...
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution f...
Microsoft Project Sophia: the AI Analyst Danny Rodrigue… Tue, 03/19/2024 - 14:32 Body Microsoft Project Sophia: the AI A...
Introduction Work items can be routed using artificial intelligence (AI)-based sentiment predictions in Microsoft’s Unified Routing for ...
If you're a Microsoft Office 365 and Power Platform power user, be sure to attend the third annual Power of the Cloud Conference. This virtual...
Dynamics 365 Finance and Operations has extended its range of country coverage for Latin American countries, which have complex tax and regula...
Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move to...
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents lov...
If you're looking to integrate Google Analytics with Dynamics 365 Marketing using UTM tagging, but don't know where to begin, this article is ...
If you're stuck with an unmanaged solution and need it transformed into a managed one, this tutorial has got you covered. It offers a comprehe...