Microsoft Dynamics 365 Project Service Automation: Latest updates

Dynamics 365 Field Service : Embed apps in Field Service

In today’s fast-paced field service environments, technicians and back-office staff need highly tailored tools to perform their work efficient...

Dynamics 365 Field Service : Finalize returns

In any field service organization, managing parts and products effectively is crucial for operational excellence. One of the key scenarios in ...

Dynamics 365 Field Service : Configure push notifications

In today's mobile-first world, staying updated in real-time is essential—especially for field technicians on the move. Dynamics 365 Field Serv...

Dynamics 365 Field Service : Add service tasks to incidents

In Dynamics 365 Field Service, incidents represent predefined sets of work that technicians perform during service visits—like repairing an ai...

Dynamics 365 Field Service : Create a work order in Dynamics 365 Field Service

Work Orders are the heart of Dynamics 365 Field Service—they represent the service requests or tasks that need to be completed at a customer l...

Dynamics 365 Field Service – Summarize records with Copilot

Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...

{Do you know} Integrate Dynamics 365 Field Service with Business Central

Learn the step-by-step process of integrating Dynamics 365 Field Service with Dynamics Business Central in this informative blog post. The int...

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

Automation features in D365 CRM

Automation is a crucial aspect of modern-day CRM, and Microsoft Dynamics 365 CRM offers a suite of automation features to get the job done eff...