Microsoft Dynamics 365 Marketing Insights: Latest updates

Microsoft Dynamics 365 Customer Experience Analyst : Build Excel templates

In Dynamics 365 Sales, Excel templates provide a powerful way to analyze, share, and present business data directly from the system without ne...

Dynamics 365 Field Service : Configure pay types and rates

In Dynamics 365 Field Service, “Pay Types and Rates” are used to define how resources (typically field technicians) are compensated for the wo...

{How to} Create Journeys by using Copilot to describe them in Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on create a journey by using Copilot to describe them in Dynamics 365 Customer Insights.L...

The future of retail with Dynamics 365 AI-powered ERP solutions

This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. The post The futur...

Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...

Dynamics 365 Business Central: How to save a report as encoded text (Base64 String) via AL

Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community last month, how to save a report ...

Dynamics 365 and Power Platform – 2024 release wave 2 plans available now

Exciting news for Dynamics 365 and Power Platform users! Microsoft has unveiled the 2024 release wave 2 plans for these applications, which wi...

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

Hector Garcia Tellado is set to bring major changes to Dynamics 365 Field Service, and this podcast sheds some light on what to look forward t...

User Story key components – for your Dynamics 365 or Power Platform project.

In this post, the author discusses the key components of user stories for Dynamics 365 or Power Platform projects. The author shares an experi...