Use Solution Health Hub to troubleshoot issues in Dynamics 365 Apps (Sales, Marketing, Field Service, Customer Service..)
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We need to talk about... Dynamics 365 Sales... Sales Qualification Agents
Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025. The Sales Qualification Agent...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
Dynamics 365 Sales – Get embedded experience for Copilot summaries
We are announcing an embedded experience for Copilot summaries in Dynamics 365 Sales. This feature will reach general availability on Septembe...
Fixed – Workflow must be in Published state (Dynamics 365 Field Service)
Recently, we got the following error while booking a resource in our schedule board. We earlier got the same error while trying to delete book...
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
Dynamics 365 Sales – Sales Qualification Agent is now fully autonomous
We are announcing that the Sales Qualification Agent for Dynamics 365 Sales is now fully autonomous. This updated feature is currently being r...
I recreated Dynamics CRM with the Power Platform Plan designer
In January 2003 after many months of engineering and development, Microsoft released one of the first business solutions built-in house; Micro...
Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Workflow must be in Published state while deleting the Bookings / Work Orders (Dynamics 365 Field Service)Workflow must be in Published state
Recently we were cleaning some of the work orders and related records in one of our environments. However when trying to delete the bookable r...