Use Solution Health Hub to troubleshoot issues in Dynamics 365 Apps (Sales, Marketing, Field Service, Customer Service..)
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We are announcing the ability to generate AI-driven dynamic forecasts with intelligent method selection in Dynamics 365 Customer Service. This...
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We need to talk about... Dynamics 365 Field Service... Release Wave 2 for 2025
Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave ...
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Dynamics 365 Customer Service: Simulate AI field prediction with Case Management Agent
Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...
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As a business leader or sales operations team member, you’re responsible for answering complex questions about performance, coverage, at...
Dynamics 365 Sales: Connect Fabric Lakehouse data to AI‑powered sales research
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Dynamics 365 Sales: Improve opportunity context with AI-based data enrichment
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Dynamics 365 Customer Service – Support multilingual evaluation criteria
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