Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Contact Center: Supervisor experiences – Provide real-time coaching with Quality Assurance Agent

The quality evaluation skill of the Quality Assurance Agent now includes real-time coaching, enabling organizations to shift from post-interac...

M365 Admin 24 days ago 2

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Bulk move enables schedulers to shift multiple bookings forward or backward by a consistent time offset in a single action. Instead of adjusti...

M365 Admin 24 days ago 2

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Dynamics 365 Contact Center introduces large language model (LLM)‑based sensitive data redaction for human‑to‑human interactions, allowing adm...

M365 Admin 24 days ago 2

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This feature provides the following capabilities: The adherence historical analytics report includes a planning group filter that workforce ma...

M365 Admin 24 days ago 2

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This feature includes the following functionalities: Automated customer payment and remittance advice import, scanning, and mapping using AI p...

M365 Admin 24 days ago 3

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Core capabilities include: Extends NTE validation beyond time entries to include expense, material, and fixed-price components. Enhances the I...

M365 Admin 24 days ago 2

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The Dynamics 365 ERP MCP server enables copilots to respond to prompts related to data across the Dynamics 365 ERP suite of applications. User...

M365 Admin 24 days ago 5

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Belgian users will experience an improved non-deductible VAT process with the introduction of a new global feature. A preconfigured Non-deduct...

M365 Admin 24 days ago 3

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The Microsoft Dataverse SDK for Python empowers data scientists and developers to build intelligent, compliant, and scalable agentic flows tha...

M365 Admin 24 days ago 3

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The web experience for time entry in Dynamics 365 Project Operations is getting a series of improvements that make time entry faster and more ...

M365 Admin 24 days ago 2

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