Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...
Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...
AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...
You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...
In the current digital environment, businesses need operational flexibility by using software tools to enable automation and improve data anal...
As I write this, roughly one third of 2026 has already passed. That makes it a good moment to look at what the first months of the year have b...
We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...
We are introducing a faster, more intuitive search experience in Power Apps grid filters and lookup fields. This update replaces the legacy se...
Password resets via Teams Pro Management Portal may cause Teams Rooms devices to fail sign-in due to a forced password change prompt they cann...
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