Teams Phone extensibility for Dynamics 365 Contact Center
Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization an...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization an...
Hi, Readers.Last week we discussed Dynamics 365 Business Central: Populate/Flow Order No. & Order Line No. when using the Get Receipt Line...
Hi, Readers.There’s not much time left until 2024 ends but I hope you spend the rest of the year happily!At the end of the year I would like t...
In this blog post, the author explores how to create N:N relationship records in Dynamics 365/DataVerse using client API Xrm.WebApi. The Xrm.W...
If you're working on forms within Microsoft Dynamics 365 and seeking to understand how to create different types of forms - such as Main Form,...
Here you can download Microsoft Dynamics 365 icon pack for free without any additional registrations. Make sure to subscribe to CRM Crate so t...
If you use Advanced Find in Dynamics 365, you can optimize its usage by opening it in detailed mode by default. Normally, when you open the Ad...
Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...
The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...
For organizations using Microsoft Dynamics 365 CRM, storage space issues can be a major challenge. Even though the subscription provides a dec...