Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent

We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...

M365 Admin 1 year ago 14

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We are announcing the ability to access insights on opportunity while working on emails in Outlook in Microsoft 365 Copilot for Sales. This fe...

M365 Admin 1 year ago 13

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We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center....

M365 Admin 1 year ago 12

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We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach gener...

M365 Admin 1 year ago 11

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Microsoft 365 is rolling out refreshed app icons for Word, Excel, PowerPoint, and others starting October 2025. The visual update reflects a u...

M365 Admin 1 year ago 25

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We are announcing the ability to proactively mitigate competitive risks with tailored competitor insights and talking points from the Sales Qu...

M365 Admin 1 year ago 8

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We are announcing the ability to improve research relevance by adding custom web sources for agents in Dynamics 365 Sales. This feature will r...

M365 Admin 1 year ago 7

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We are announcing the ability to request information from humans in the loop in agent flows in Microsoft Copilot Studio. This feature reached ...

M365 Admin 1 year ago 15

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Microsoft Teams will require explicit consent before recording or transcribing 1:1 PSTN or VoIP calls, enhancing privacy and compliance. This ...

M365 Admin 1 year ago 21

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Interpreter licensing now includes 20 interpretation hours per user monthly with Microsoft 365 Copilot, up from 2 hours. Usage monitoring tool...

M365 Admin 1 year ago 20

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