Microsoft Dynamics 365 & Power Platform Posts

Agents flows and error handling

Following my earlier post about creating an agent flow. I'm now writing about error handling in Agent Flows. How do we handle basic failures w...

The Long-Term Impact of Workplace Habits

Create an agent with agent flows

If you're new to agent flows, this post will help you get started. I'll share more about agent flows in upcoming posts.

Calender View in Power Apps Model Driven APP

How To Configure Email In D365

How To Configure Email In D365

There are several different ways to configure email in D365. Microsoft Graph is now the recommended email provider, replacing the deprecated E...

Modération de contenu dans Copilot Studio : la conformité PME prend un cran d'avance

Microsoft continue d'enrichir Copilot Studio, et l'une des annonces récentes risque de passer sous le radar alors qu'elle change beaucoup...

Copilot Researcher : exporter ses rapports en PowerPoint, PDF, infographie ou audio en un clic

L'agent Researcher de Microsoft 365 Copilot est probablement la fonctionnalité que je recommande le plus aux dirigeants de PME quand vient...

How to Copy an Agent to Copilot Studio

How to Use Copilot Recommended Email Templates in Dynamics 365 Customer Service

Manual email drafting can lead to delays, inconsistencies, and agent fatigue. The Copilot feature in the Dynamics 365 Customer Service workspa...