Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
If you’ve invested in Microsoft Dynamics 365 CRM, you probably envisioned your team logging in daily, updating records, and using it as their ...
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamic...
MultiSelect OptionSet (Choices) fields in Dataverse provide a flexible way to store multiple values within a single field. However, querying a...
Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests ...
See how we quickly create our Managed Service Plan Agreement using DocumentsCorePack and CRMPlus365/Dynamics 365. Transcript This is Steve Pes...
What does a Dynamics 365 developer offer? BiztechCS Fri, 04/21/2023 - 09:19 Body A Microsoft Dynamics 365 developer, als...
Hi, Readers.Early this morning, I saw a very interesting question on the Dynamics 365 BC forum, Display Media (or BLOB) on page based on selec...
If you're using Microsoft Teams and Dynamics 365, this blog can help you keep track of linked chats and activities. By tracking linked chats i...
Hello everyone. Welcome back to my blog. Today I will discuss about a common problem faced while creating a Service level agreement (SLA) in D...
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