Microsoft Dynamics 365 Field Service: Latest updates

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping u...

Building Resilient Security Teams with Ryan Field

Ryan Field, Executive Vice President & Chief Information Security Officer at Bank of Hawaii joins Ann on this week's episode of Afternoon Cybe...

How to Manage Document Attachments from Customer to Service Order in Service Management in Microsoft Dynamics 365 Business Central?

Introduction Managing important documents is crucial for service operations. Microsoft Dynamics 365 Business Central 2024 update Released Wave...

Live Chat for Dynamics 365 – Transform Website Visitors into Leads Instantly with our New Omnichannel App!

Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication p...

Dynamics 365 Contact Center – Audio Files in IVR

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...

5 Reasons Why You Need Automated Record Cloning in Microsoft Dynamics 365 CRM

  Microsoft Dynamics 365 CRM can help you streamline your sales process and boost your sales performance. However, some of the repetitive...

What is the scope of the Business Rules in Microsoft Dynamics 365?

There are three levels of scope when setting up Business Rules in your Microsoft Dynamics 365/CRM system. The scope controls when the Business...

Interact with Dynamics 365 records in Teams Chat(Preview)

In this article, we explore the latest update in the Microsoft Teams and Dynamics 365 integration - the ability to interact with Dynamics 365 ...

Predictive AI and Marketing Automation in Dynamics 365

This post from Sysco Software Solutions sheds light on the integration of predictive AI and marketing automation into the Dynamics 365 platfor...