Microsoft Dynamics 365 Field Service: Latest updates

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

Use JavaScript to enable a field only if the Stage is Active in Business Process Flow – Dynamics 365 / Dataverse

Recently we had a requirement to set some of the fields in our business process flow to be enabled only if that stage is active. E.g. We want ...

2024 Wave 2: Dynamics 365 Sales

Well, folks, Microsoft is at it again! They’ve just dropped some serious coolness with the 2024 wave 2 release notes, hot off the press just 9...

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

Geofencing unit ‘Mile’ with id: ” cannot be removed – Dynamics 365 Field Service

While trying to delete the Unit records related to the “Distance Units of Measure for Resource and Asset Location Management” unit...

How to – use booking rules for validation checks in Dynamics 365 Field Service

Through booking rules, we can specify custom JavaScript methods, that can be used to run validation checks, before creation or update of a boo...

Write an email (Copilot) in Dynamics 365 Customer Service

Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can us...

New Service Plans for Microsoft 365 and Microsoft Viva SKUs

In preparation for the release of the new experiences for Viva Engage and Viva Answers in Microsoft Viva in early 2023, Microsoft has announce...

Episode 287 – Power BI Field Parameters and Microsoft Entra

In Episode 287, Ben and Scott discuss the utility of Field Parameters in Power BI, followed by a discussion on Microsoft Entra. During the con...