Microsoft Dynamics 365 Field Service: Latest updates

How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...

Boosting Customer Service Efficiency with Multisession and Productivity Tools in Custom Apps within Dynamics 365 CRM

Meet Jack, a customer service representative working at a B2B company. He often finds himself too busy and stressed under a constant stream of...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（October, 2024）

Cumulative Update (October, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25: General availability: Dynamics 365 Busine...

Microsoft 365 admin center: New self-service purchase and trial settings

The Microsoft 365 admin center is introducing new settings for Global admins to manage self-service trials and purchases, with the rollout beg...

Download Fieldone resco mobile apk.

This post seems to be incomplete as there is no content provided. It only mentions the title and link to download the Fieldone Resco Mobile AP...

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

Status-Driven Success: Managing Your Work Order Lifecycle through Statuses – Part 2  

By mapping their custom Booking Status values to the Field Service Status values, organizations ensure seamless integration between their uniq...

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast, AJ Ezzour, a Product Manager in Dynamics 365 Sales, provides insights into how Dynamics 365 Sales Forecasting with AI has tra...

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...