Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...
Cumulative Update (March, 2025) for Microsoft Dynamics 365 Business Central is now released. BC26 Preview: Version: W1 26.0 (Platform 26.0.310...
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...
To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...
In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...
In preparation for the release of the new experiences for Viva Engage and Viva Answers in Microsoft Viva in early 2023, Microsoft has announce...
If you're interested in Dynamics CRM and Azure, this post explores the Azure-aware plug-in and its potential for leveraging Azure Service Bus ...
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...
In Episode 287, Ben and Scott discuss the utility of Field Parameters in Power BI, followed by a discussion on Microsoft Entra. During the con...
This video showcases the seamless integration between Microsoft Dynamics 365 and Outlook, offering you a comprehensive understanding of how th...
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