2 New Features with SLAs in Dynamics 365 for Customer Service
There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SLAs. Custom time calculations in SLAs. In this blog, we will explore each of these and provide resources for you to learn more and get started using the features. Each of […]
The post 2 New Features with SLAs in Dynamics 365 for Customer Service appeared first on .
Published on:
Learn moreRelated posts
Architecting Scalable Business Logic in Dynamics CRM Using Plugin Life Cycle
Dynamics CRM Plugin Life Cycle: Optimizing for Scalability means designing plugins in a way that keeps the system fast, stable, and easy to ma...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
Dynamics 365 Customer Service – Quality Evaluation Agent
We are announcing the Quality Evaluation Agent in Dynamics 365 Customer Service. This feature reached general availability on November 14, 202...
Dynamics 365 Customer Service – Tag email templates with line-of-business
We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in D...
Avoiding Currency Mismatch Errors in Dynamics 365 CE
When working with Dynamics 365 Sales, it’s important to understand how currency behaves across related entities like Opportunity, Quote, Order...
Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent
We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This f...
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Dynamics 365 Customer Service – Intent-based suggestions has been disabled
Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...
Sales Collaboration: How Sales Teams Work in Dynamics 365 CE
A Sales Team in Microsoft Dynamics 365 Sales represents a group of users who collaborate to manage and close sales opportunities efficiently. ...
Environment Variables vs Configuration Tables vs Hardcoding in Dynamics 365 Customer Engagement (CE)
In Dynamics 365 Customer Engagement (CE), managing configuration values effectively is key to building scalable and maintainable solutions. En...