Boost productivity with precision wrap-up timers in Dynamics 365
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer...
2 months ago
Microsoft Dynamics 365 Field Service: Latest articles
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
2 months ago
What is coming in 2025 Wave 2: Dynamics 365 Customer Service
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...
3 months ago
Using gridContext.refreshRibbon() to Dynamically Show/Hide a Subgrid Ribbon Button – Dynamics 365 / Dataverse
In Dynamics 365 / Dataverse, sometimes we want to show or hide a ribbon button based on a form field value. But when the button is on a subgri...
6 months ago
Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package
We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...
7 months ago
Microsoft 365 Copilot: Self-service purchase settings in Microsoft 365 admin center (E3, E5)
If you have an E3 or E5 license, you can now manage self-service purchase settings for Microsoft 365 Copilot in the admin center. These settin...
1 year ago
Webinar: Boost Field Service Engagement with auto-scheduled appointments, optimized travel routes, live-tracking, and more within Microsoft Dynamics 365 CRM
Are you a regular Microsoft Dynamics 365 CRM user? Do you feel you are unable to explore the complete potential of CRM Records? Have you heard...
2 years ago
Adding Image field on the form in Dynamics 365 CRM | Power Platform Modern Form Designer [Quick Tip]
Here's how you can add an Image field on the Form for the Dynamics 365 Model Driven Apps
3 years ago
Using a Receipt Image to Create Purchase Records in Dynamics 365 Field Service
Traditionally, when tracking purchases for a company, it takes a human to manually enter data into a database and then… The post Using a...
3 years ago
RETRIEVE RECORDS USING ALTERNATE KEYS IN DYNAMICS 365 SDK
If you are working with Dynamics 365 SDK and do not have the GUID of the record, there is an alternative method to retrieve it using its alter...
3 years ago
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