Fluent v2.0 for Customer Service: A unified, modern experience
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components...
1 month ago
Microsoft Dynamics 365 Field Service: Latest updates
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service
Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...
1 year ago
{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams
Hello Everyone,Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on D...
1 year ago
{How to} Join a Teams call is generally available and on by default
If you're looking to learn how to join a Teams call, you're in luck. This feature is now generally available and enabled by default for Dynami...
1 year ago
Microsoft 365 Apps: Availability of the Cloud Policy service for Microsoft 365 Government GCC
Microsoft 365 GCC customers will be able to access the Cloud Policy service starting from late June 2024. This service allows administrators t...
1 year ago
Build your own service copilot with Copilot for Service (Preview)
If you're looking to streamline your operations and enhance customer satisfaction, get excited about the Copilot for Service. This innovative ...
2 years ago
Microsoft 365 Developer Program instant sandbox service is restored
Recent issues with the Microsoft 365 Developer Program instant sandboxes are now resolved. Members setting up a new sandbox were unable to sig...
2 years ago
Streamline Dynamics 365 CRM operations For France based company
World’s second-largest Dermo-cosmetics company collaborates with Zelite to streamline their Sales, Marketing & Field service operations wi...
2 years ago
Trying to decide on a Field Service Management Software, here are the queries you need to keep in mind: – Part 1
1. How much time will it really save per technician? 2. Will I need to add more resources to manage the system? 3. Is it plug & play or do...
2 years ago
ACCESS FIELDS OF QUICK VIEW FORM THROUGH JAVASCRIPT IN DYNAMICS 365
Quick view controls are a common feature of Power Apps that allow you to display specific information about a selected record in a lookup fiel...
2 years ago
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