Loading...

{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams

{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams
Hello Everyone,







Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on Dynamics 365 Customer Service and Microsoft Teams.








Let's get's started.




Suppose there is a requirement to implement a solution where the call center users should receive calls on their Microsoft Teams and BE shown the customer information from Dynamics 365 Customer Service if the Calling customer information exists on your Dynamics 365 Customer Service.



As i have evaluated a solution for one of our customer:




Requirement to implement Anywhere365:









1. Dynamics 365 Customer Service

2. Microsoft Teams Integrated with Dynamics 365 Customer Service.

3. Microsoft Teams Phone Number.

4. Assign the Anywhere365 License.

5. Configure the Workstream on your Dynamics 365 Customer Service.





Installation on Dynamics 365 Customer Service: 






WebAgent for Dynamics 365 User Guide:





Attendant Console for Teams Installation




Configure Teams Auto Attendant using Teams Admin Center:






 
 That's it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days


Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

Microsoft 365 & Power Platform Call (Microsoft Speakers) – July 7th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

1 hour ago

Change to taskbar pinning behavior for M365 Copilot and companion apps

Starting mid-July 2026, Microsoft 365 admin center taskbar pinning will only manage the Microsoft 365 Copilot app, excluding companion apps (F...

7 hours ago

Dynamics 365 Customer Service – Modify and override submitted evaluations

We are announcing the ability to modify and override submitted evaluations in Dynamics 365 Customer Service. This feature has reached general ...

7 hours ago

(Updated) InfoPath 2013 client and InfoPath Forms Services in SharePoint Online will reach end of support in July 2026

InfoPath 2013 client and InfoPath Forms Services in SharePoint Online will be retired by July 14, 2026. After May 18, 2026, publishing new or ...

7 hours ago

Microsoft Copilot (Microsoft 365): Microsoft 365 admin center – Usage reports – Copilot Chat for GCC, GCC High and DoD

We will be introducing a new Usage report covering Copilot Chat. This report will include total active users, Copilot Chat usage with a breako...

17 hours ago

Copilot Cowork and Dynamics 365 Customer Engagement: What It Means for Sales and Service Teams

Microsoft’s Copilot Cowork update matters because it moves AI closer to daily sales and service work inside Dynamics 365. Sellers, service man...

1 day ago

First look at the SharePoint API usage report

A quick look at the recently introduced SharePoint API usage report. While the report seems to complement the already available Graph API usag...

1 day ago

Copilot Studio: Build Agents With SharePoint List Knowledge

You can use Copilot Studio to build an agent that is grounded in SharePoint knowledge. ... The post Copilot Studio: Build Agents With SharePoi...

1 day ago

Viva Engage: New Recent feed in Home

Microsoft Viva Engage will add a new Recent feed in Home, showing chronological content from followed communities, people, and priority commun...

4 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy