Loading...

{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams

{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams
Hello Everyone,







Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on Dynamics 365 Customer Service and Microsoft Teams.








Let's get's started.




Suppose there is a requirement to implement a solution where the call center users should receive calls on their Microsoft Teams and BE shown the customer information from Dynamics 365 Customer Service if the Calling customer information exists on your Dynamics 365 Customer Service.



As i have evaluated a solution for one of our customer:




Requirement to implement Anywhere365:









1. Dynamics 365 Customer Service

2. Microsoft Teams Integrated with Dynamics 365 Customer Service.

3. Microsoft Teams Phone Number.

4. Assign the Anywhere365 License.

5. Configure the Workstream on your Dynamics 365 Customer Service.





Installation on Dynamics 365 Customer Service: 






WebAgent for Dynamics 365 User Guide:





Attendant Console for Teams Installation




Configure Teams Auto Attendant using Teams Admin Center:






 
 That's it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days


Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

Microsoft Graph APIs for Teams town hall now generally available

Learn more about the general availability of new Teams town hall APIs and discover what's new. The post Microsoft Graph APIs for Teams town ha...

2 days ago

Microsoft Viva Engage: New “AI summarization” setting

Microsoft Viva Engage is adding an "AI summarization" setting to improve AI summaries and themes in Audience Analytics. This feature, adhering...

2 days ago

Viva Pulse: New Pulse templates, Conversations in Pulse reports, eDiscovery and Microsoft 365 Audit support

Microsoft Viva Pulse is set to receive a flurry of updates, including the introduction of new templates, conversations inside Pulse reports, a...

2 days ago

Microsoft Teams phone devices: Speed dial customization using line keys for non-touch phones and sidecars

Microsoft has announced that users of non-touch Microsoft Teams phone devices will soon be able to customize speed dial using line keys and si...

2 days ago

(Reminder) Microsoft 365 admin center: Admins can no longer receive user passwords in email as of August 30, 2024

Microsoft 365 admin center announced a reminder that starting from August 30, 2024, the feature to send user passwords in email will be retire...

2 days ago

Microsoft Teams admin center: Deploy frontline teams with flexible membership

Microsoft Teams admin center is introducing a new feature to deploy location-based frontline teams and grant team owners the flexibility to ma...

2 days ago

Design ideas in Viva Amplify

Design ideas are coming to Microsoft Viva Amplify, allowing authors to enhance their work with new layouts and formats. From September 2024, u...

2 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy