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Microsoft Dynamics 365 Field Service: Latest updates

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Dynamics 365 CRM Field Merge: A Smarter Way to Manage Duplicate Data!

Merging duplicate records in your CRM can feel like a trade-off: either keep one version and lose the rest, or manually copy-paste critical da...

6 months ago

Moving from Customer Service Hub to Customer Service Workspace

From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...

1 year ago

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

1 year ago

Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle

Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and moderniz...

1 year ago

D365 Customer Service: New Dialer Experience(preview)

Microsoft has recently announced improvements to the dialer in Dynamics 365 Customer Service, as part of the 2023 release wave 2. The new dial...

2 years ago

🛠️ Want to know more about Field Service with Remote Assist? 🖥️

🛠️ Want to know more about Field Service with Remote Assist? 🖥️ 📅 Coming Saturday (27/5) Devikumari Krishna is going to tell us about it. �...

2 years ago

Transforming Your Customer Experience with Dynamics 365 Portal

Providing an exceptional customer experience is now crucial for every business to succeed, given the continuously changing needs of customers....

2 years ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This video showcases Copilot, a feature of Microsoft Dynamics 365 Customer Service that introduces artificial intelligence to customer service...

2 years ago

Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Custom...

3 years ago

Dynamics 365 Customer Service Support Swarms with Microsoft Teams (Preview)

In this video, Microsoft Dynamics 365 explores how support swarms can transform the customer service experience. By leveraging the collaborati...

3 years ago

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Microsoft Dynamics 365 Field Service: Latest updates

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