Microsoft Dynamics 365 Field Service: Latest updates

Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

20 Most commonly used JavaScript Scenarios with Sample code Snippet in Form Script Dataverse/ Dynamics 365 CE

JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...

Unlocking the Power of AI in Dynamics 365 Customer Service

Introduction In today’s business environment, customer service excellence is no longer a differentiator; it’s a necessity. As we n...

Translating Dynamics 365 Products with Dynamics 365 Translation Service 

If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further...

Microsoft 365 admin center: Improved view of service health issue details

The Microsoft 365 admin center is introducing a new version of the service health issue details screen to provide users with a better view of ...

How to Boost Customer Service with Dynamics 365 CRM

  Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...

Trying to decide on a Field Service Management Software, here are the queries you need to keep in mind: – Part 1

1. How much time will it really save per technician? 2. Will I need to add more resources to manage the system? 3. Is it plug & play or do...

Power Tips: Dynamics 365 for Customer Service

New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter,
...

Microsoft Dynamics 365 User Community

Welcome to the Microsoft Dynamics 365 User Community, a LinkedIn group and podcast dedicated to meeting the interests and needs of the Dynamic...