Synchronize service rep availability across platforms with presence APIs
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
Merging duplicate records in your CRM can feel like a trade-off: either keep one version and lose the rest, or manually copy-paste critical da...
Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…
Maplytics is a powerful, location-based tool that enhances the capabilities of Dynamics 365 CRM by offering deep insights through map visualiz...
Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...
If you're looking to become a successful CRM developer for Microsoft Dynamics 365 Online, there is a lot that you'll need to learn. To begin w...
In this post, the focus is on integrating Power BI Reporting with Dynamics 365 in 2024. To begin with, you need to create a new Power BI works...
2023 release wave 1 has brought yet another exciting feature for D365 customer service- the Customer 360 component. This component is designed...
Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...
Until now to gain a one of the Dynamics 365 functional consultant associate certifications: Dynamics 365 Sales Functional Consultant Associate...