Microsoft Dynamics 365 Field Service: Latest updates

Dynamics 365 CRM Field Merge: A Smarter Way to Manage Duplicate Data!

Merging duplicate records in your CRM can feel like a trade-off: either keep one version and lose the rest, or manually copy-paste critical da...

How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools

Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…

Moving from Customer Service Hub to Customer Service Workspace

From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...

Extend D365 Customer Service Copilot with Prompt Plugins (preview)

If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! Th...

D365 Customer Service: New Dialer Experience(preview)

Microsoft has recently announced improvements to the dialer in Dynamics 365 Customer Service, as part of the 2023 release wave 2. The new dial...

Frontline updates in Microsoft Teams, Windows 365, Copilot & Dynamics 365 Field Service

New capabilities for your frontline workers, including Windows 365 Frontline experience, Copilot in Dynamics 365 Field Service for more stream...

Transforming Your Customer Experience with Dynamics 365 Portal

Providing an exceptional customer experience is now crucial for every business to succeed, given the continuously changing needs of customers....

CHECKING DIRTY FIELDS IN DYNAMICS 365 USING JAVASCRIPT

In Dynamics 365, it is crucial to know which fields have been modified on the form during an update. While creating a plugin to receive data o...

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...

Modify and delete multi-table lookups within Dynamics 365 CRM

In this tutorial, we'll dive into the process of modifying and deleting multi-table lookups within Dynamics 365 CRM. Previously, we explored c...