Synchronize service rep availability across platforms with presence APIs
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
Hi, Readers.Today I would like to share another mini tip about Business Central, how to change Zero (0) of Flowfield field to Dash (-) on the ...
Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…
From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...
If you're looking to become a successful CRM developer for Microsoft Dynamics 365 Online, there is a lot that you'll need to learn. To begin w...
Satish from aha apps introduces Ram Kiran, a Dynamics CRM/Field Service developer, who has been working on a problem related to syncing field ...
Providing an exceptional customer experience is now crucial for every business to succeed, given the continuously changing needs of customers....
In Dynamics 365, it is crucial to know which fields have been modified on the form during an update. While creating a plugin to receive data o...
In this tutorial, we'll dive into the process of modifying and deleting multi-table lookups within Dynamics 365 CRM. Previously, we explored c...
Until now to gain a one of the Dynamics 365 functional consultant associate certifications: Dynamics 365 Sales Functional Consultant Associate...
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