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Microsoft Dynamics 365 Field Service: Latest updates

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Manage time-off requests with Dynamics 365 Contact Center

Dynamics 365 Contact Center provides an intuitive solution enabling service representatives to request, track, and manage their leave seamless...

1 month ago

Naming updates to Copilot Service workspace and service representatives

In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how b...

2 months ago

Dynamics 365 Business Central: How to easily hide/disable the AssistEdit button – Customization

Hi, Readers.Last week we briefly discussed Dynamics 365 Business Central: TableRelation, Enum/Option, Lookup and AssistEdit – What’s the diffe...

8 months ago

Upcoming changes to email service notification recipients

Microsoft has announced a new policy for receiving email service notifications to expand access and help manage recipients in organizations. P...

8 months ago

{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel

Hello Everyone,Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.Let's get's started.Let's say you hav...

11 months ago

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

1 year ago

{How to} Join a Teams call is generally available and on by default

If you're looking to learn how to join a Teams call, you're in luck. This feature is now generally available and enabled by default for Dynami...

1 year ago

New and Retired Microsoft Dynamics 365 Certifications

Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...

1 year ago

Build your own service copilot with Copilot for Service (Preview)

If you're looking to streamline your operations and enhance customer satisfaction, get excited about the Copilot for Service. This innovative ...

1 year ago

Upgrading from PSA to Project Operations in upgrade Phase 2

If you are currently using Dynamics 365 Project Service Automation and are eagerly awaiting the upgrade to Dynamics 365 Project Operations, th...

2 years ago

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Microsoft Dynamics 365 Field Service: Latest updates

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