Microsoft Dynamics 365 Field Service: Latest videos

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

Extending customer service to the field | Lili Cheng, Charles Drayton

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This video showcases Copilot, a feature of Microsoft Dynamics 365 Customer Service that introduces artificial intelligence to customer service...

Automate and simply Subscriptions & Recurring Billing Processes in Dynamics 365 CRM

In this video, you'll learn how to take your subscription and recurring billing processes in Dynamics 365 CRM to the next level through automa...

Functional Roles in Microsoft Dynamics 365 | Career | Tech Talk #3 with @Satyam Prakash

In this Tech Talk session, Satyam Prakash dives into the world of Microsoft Dynamics 365 and the functional roles that contribute to its succe...

Embedding Power Virtual Agents within Dynamics 365

In this post, the author explores the possibility of embedding Power Virtual Agents into Dynamics 365 Asset Management. After playing around w...

Enhance customer loyalty with self-service product returns

This feature overview video series focuses on the latest update to Dynamics 365 Intelligent Order Management, highlighting its new capabilitie...

Dynamics 365 Customer Service Support Swarms with Microsoft Teams (Preview)

In this video, Microsoft Dynamics 365 explores how support swarms can transform the customer service experience. By leveraging the collaborati...

Real-time Field Reps tracking, Territory Management et al- Dynamics 365 CRM Bootcamp Power Community

The Dynamics 365 CRM Bootcamp Power Community offers a deep dive into real-time field reps tracking, territory management, and other critical ...

Improve Customer Service using Dynamics 365 & Power Platform Bootcamp | Slide Deck

This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 36...