Dynamics 365 Contact Center – Use capacity planning to predict your staffing needs
We are announcing the Use capacity planning to predict your staffing needs feature for Dynamics 365 Contact Center. This feature enables organ...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing the Use capacity planning to predict your staffing needs feature for Dynamics 365 Contact Center. This feature enables organ...
Microsoft Dynamics 365 offers a range of certifications for different roles, providing easy access to descriptions of certifications for both ...
Introduction In today’s market, a good customer relationship management (CRM) system is the glue that binds loyalty and profitability. Therefo...
Introduction In an era where efficiency is king, a staggering 44% of small and medium business employees find their productivity… The po...
Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code...
Nuget is a core component of .NET technologies familiar to developers working with Dynamics 365 and Power Platform. However, it can sometimes ...
Looking for a way to optimize your business? A good starting point is to use CRM to house information and… The post CRM Comparison – M...
Curious about the latest features and updates in Microsoft Dynamics 365 CRM 2023? Look no further. This cutting-edge CRM solution packs a powe...
I have blogged a few times about capabilities around service level agreements (SLAs) within Dynamics 365 Customer Service! This time I plan to...
Are you looking to streamline your customer service process? This tutorial walks you through the manual mapping of contacts in Power Automate,...
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