Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
In the current digital age, keeping your website secure is more crucial than ever. Microsoft Power Pages provides a feature known as the Secur...
Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...
Hi, Readers.Minor update 23.1 for Business Central 2023 release wave 2 has been released. More details: Cumulative Update Summary for Mic...
You asked for it and we're delivering: With 2023 release wave 1, Microsoft Dynamics 365 Business Central will expand the non-deductible value-...
Microsoft is retiring basic authentication for the Outlook Service protocol in Exchange Online, which is used only by the native Email and Cal...
The Microsoft 365 Admin mobile app is receiving a revamp of push notification messages, which will affect users on old app versions. The chang...
If you're in the market for technical interview questions related to Microsoft Dynamics 365 finance and operations, you've come to the right p...
Technology is a vital part of any industry's evolution, and healthcare is no different. With the use of the right technologies like healthcare...
In this article, I want to focus on two upcoming integrations with Dynamics 365 for Marketing: Teams and Power Automate. These features are no...