Use presence-based assignment to reduce customer wait time
Automated assignment in unified routing enables organizations to efficiently direct customer queries to the most suitable service representati...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Automated assignment in unified routing enables organizations to efficiently direct customer queries to the most suitable service representati...
Over 80% of businesses use PDFs as their primary format for storing and sharing documents. However, this widespread use has its downsides—75% ...
Hi, Readers.Today I would like to share another mini tip about Business Central, how to see all primary key fields of a table from BC UI. In A...
There are few solutions out there already for triggering a Power Automate flow from a custom buttons/commands, each has its pros/cons but non...
Hi, Readers.Today I would like to talk about a question that is often asked. Can we extend standard APIs in Business Central. With Business Ce...
For those working with Dynamics 365 CRM, there may come a point where you encounter an issue that seems impossible to troubleshoot. In such ca...
Microsoft Dynamics 365 (also known as D365) is the Cloud-based Platform for Business Applications from Microsoft, which is suitable for all bu...
Microsoft Dynamics 365 Supply Chain Management has launched a new workspace to help businesses better understand the risks present in their su...
We have often heard employees complaining about how hard it is to schedule meetings as some employees are busy with other meetings or on leave...
If you use Dynamics 365, then you're likely familiar with the process of creating Excel templates, which allow you to easily display Dynamics ...
Azure
Dynamics 365
Microsoft 365 Sharepoint
Microsoft 365 Teams