Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In Dynamics 365 Sales, security roles are essential for managing data access and ensuring that users only have the permissions needed to perfo...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 2 (BC27) is available. Learn more: Link. I will contin...
Summarization features like case summary are now automatically enabled for all users of model-driven apps that use the incident entity. If you...
Hello Everyone,Today I am going to share my thoughts on create a journey by using Copilot to describe them in Dynamics 365 Customer Insights.L...
A customer reaches out to your support team with a question about their recent purchase. As a dedicated agent, you receive an instant notifica...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
In Dynamics, managing access to sensitive data is handled through security measures such as role-based permissions. Security roles and access ...
Stay up-to-date with the latest Dynamics 365 and Power Platform developments with the November 2023 reading list. This curated list features a...
We're entering the era of generative AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer ...
For every self-service environment in Microsoft 365, sprawl and information security are key components that must be managed for effective en...
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