Use least active routing on messaging channels
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...
Hello Everyone,Today I am going to share my thoughts on creating an event portal on your own website in Dynamics 365 Customer Insights.Let's g...
Hi, Readers.Today I would like to briefly talk about how to copy/flow Links and Notes from Purchase order to Warehouse receipt in Busines...
A common challenge when updating app service apps with the standard App service ARM template is the mandatory "serverFarmId" property. Th...
In Dynamics 365 for Finance and Operations, efficiently handling time-sensitive data is critical. To carry out various tasks like reporting, a...
Hi, Readers.In Standard API for Dynamics 365 Business Central SaaS (Get, Post, Patch, Delete and Basic query parameters – filter, orderby, sel...
Before starting a new project with Dynamics 365 or Power Platform, it is crucial to undergo the project discovery phase where you define the p...
Why is it important to understand? When considering the Dynamics 365 Cross-Apps solution design, it is imperative to understand the internal d...
Within the Microsoft consulting circles there has been a lot of buzz about the new Microsoft Viva Sales app for Dynamics 365. If you are not ...
Welcome to all my blog readers. I am back with another blog on Power Apps; this time, it’s on Power Apps portals. Today I will discuss a...
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