Use presence-based assignment to reduce customer wait time
Automated assignment in unified routing enables organizations to efficiently direct customer queries to the most suitable service representati...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Automated assignment in unified routing enables organizations to efficiently direct customer queries to the most suitable service representati...
Organizations across regions often face a common challenge—language barriers. In Microsoft Dynamics 365, these gaps can slow processes, hinder...
With the help of Copilot, it’s now even easier to get your unstructured data into Dynamics 365, with the help of intelligent copying and...
Start of the year is a great time to set goals for a more efficient year ahead. This year, make file and cloud storage management in Dynamics ...
There are few solutions out there already for triggering a Power Automate flow from a custom buttons/commands, each has its pros/cons but non...
Wouldn't it be great if we could simplify a few complex tasks to boost Dynamics 365 FO implementation productivity?There have been a number of...
FedEx utility is a solution built on top of Dynamics 365 CE which seamlessly integrate Dynamics 365 CE with FedEx without any code. It lets bu...
Microsoft Viva continues to evolve, offering new features and capabilities that empower users to take charge of their employee experience. One...
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
If you want to install Project service automation, follow below steps. Step 1 – Subscribe Project Operation trial Navigate to https://dy...