Microsoft Dynamics 365 Field Service: Latest updates

Using & Converting Time Zone Fields in Dynamics 365

I love finding out simple things in Dynamics 365, things that you never had any need for but once you find out how easy it is, you question ho...

Business Central 2024 wave 1 (BC24): Prevent editing number series on service documents, cards

Hi, Readers.Dynamics 365 Business Central 2024 wave 1 (BC24) is generally available. More details: General availability: Dynamics 365 Business...

Populate Lookup fields and Text fields from an Entity to Another Entity using JavaScript – Dynamics 365 CRM

There are cases where we need to set a lookup field on a Dynamics 365 or Power Apps, where we want to retrieve value of lookup fields or Text ...

Use Microsoft Copilot for Service with your external CRM 

Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requ...

Understanding Dynamics 365 Sales

Do you use a CRM to manage your sales? Is that Dynamics 365 sales ? Well, yes or no, you should read this to learn how top sales professionals...

The AI-powered contact center, part 1: Create engaging digital experiences

Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...

Episode 417 - App Service Diagnostics

In episode 417 of the Azure podcast, Yun Jung Choi, a PM in the Azure team, sheds light on a valuable App Service feature that enables users t...