Use least active routing on messaging channels
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capab...
As a Dynamics 365 CRM developer, you might need to show data from one entity directly inside another entity’s form. For example, imagine you w...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
Entities are the core building blocks in Dynamics 365 CRM, organizing how data is stored, managed, and accessed across the system. Each entity...
This post is about the consolidation of Azure Information Protection communications under Microsoft Purview in Service Health and Message Cent...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
If you're looking to enable record ownership across Business Units in Dynamics 365, this tutorial will guide you through the process. Previous...
If you're a sales manager in an IT company, it can be challenging to maintain standard procedures while advising executives on best practices ...
Attention Microsoft Intune users, the latest service build has been released, bringing some exciting changes to the platform. You'll soon noti...
JavaScript is an important tool used in Microsoft Platforms to interact with entity forms and is executed for events that occur on the form. J...