{How to} Enable Customer support swarming(preview) on Dynamics 365 Customer Service Hub
If you want to enable customer support swarming (preview) on Dynamics 365 Customer Service Hub, this tutorial is perfect for you. The author p...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
If you want to enable customer support swarming (preview) on Dynamics 365 Customer Service Hub, this tutorial is perfect for you. The author p...
In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...
This post is all about forecasting case volumes on a daily and 15-minute interval basis in Dynamics 365 Customer Service. The author emphasize...
The new work order experience in Dynamics 365 Field Service, introduced in the 2023 release wave 2, offers a refreshed user interface that rev...
If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...
This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...
Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates wi...
This blog post covers the announcement of Microsoft Copilot for Service, an AI-powered service experience offering organizations a unique oppo...
Resource pay types can be used to track your company’s costs associated with a resource booking. When the status of a resource booking record ...
IoT recognizes the value of human time, both the time of the client and the service representative. IoT makes it possible to consistently prov...