Microsoft Dynamics 365 Field Service: Latest updates

Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance 

We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portabilit...

We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Sales

Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（June, 2024）

Microsoft Dynamics 365 Business Central has recently released its cumulative update for June, 2024. This update includes several new features ...

Empower agents to draft case-based knowledge articles with Copilot

Copilot is revolutionizing the way agents draft knowledge-based articles by harnessing the power of case data. With this tool, agents can easi...

Take Customer Service to new heights with cross-geo support for Copilot

We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...

Use Demand Driven Material Requirements Planning to increase service and decrease lead time

For better or worse, customers have come to expect short lead times. Responding to those expectations has become more complex from a supply ch...

Exploring sales usage reporting feature in Dynamics 365 CE sales analytics

Microsoft is constantly improving the reporting capabilities within Dynamics 365, and one of the latest features is the sales usage reporting ...

TURNING OFF SEND ERROR REPORT IN DYNAMICS 365

When using Dynamics 365, users may encounter errors in the product which prompts them to send error reports to Microsoft. Error reports contai...

Format date-time value using Formatting API in PCF Control

If you are working on a PCF Control and need to design a date-time control, this tutorial is for you. The tutorial teaches how to format the i...

Episode 409 - Azure Service Connector

In Ep 409 of the Azure Podcast, Xin Shi, an Azure PM focused on the Developer Experience, talks about Azure's Service Connector service. The S...