Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portabilit...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portabilit...
Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...
Microsoft Dynamics 365 Business Central has recently released its cumulative update for June, 2024. This update includes several new features ...
Copilot is revolutionizing the way agents draft knowledge-based articles by harnessing the power of case data. With this tool, agents can easi...
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...
For better or worse, customers have come to expect short lead times. Responding to those expectations has become more complex from a supply ch...
Microsoft is constantly improving the reporting capabilities within Dynamics 365, and one of the latest features is the sales usage reporting ...
When using Dynamics 365, users may encounter errors in the product which prompts them to send error reports to Microsoft. Error reports contai...
If you are working on a PCF Control and need to design a date-time control, this tutorial is for you. The tutorial teaches how to format the i...
In Ep 409 of the Azure Podcast, Xin Shi, an Azure PM focused on the Developer Experience, talks about Azure's Service Connector service. The S...
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