Improve contact center operations with shift-based routing
Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...
Hi, Readers.We discussed Dynamics 365 Business Central: How to use OAuth 2.0 in AL with SecretText (Using codeunit 501 OAuth2) a few weeks ago...
Hi, Readers.Today I would like to briefly summarize the endpoints of the various APIs in Business Central. I sometimes see questions where dat...
Are you struggling to query hierarchical data in Dynamics 365 or DataVerse? Look no further! In this blog post, the author provides a step-by-...
The latest release of Microsoft Dynamics 365 CRM comes with a new feature that allows for more control over data access and protection of sens...
Viva Goals is rolling out a self-service trial for individual users and teams to try the service with no need to input payment information, wh...
If you're wondering how to create a Grantt Chart on Dynamics 365, you've come to the right place. With Project Operations, you can easily crea...
Dynamics 365 SDK Tool with PowerShell Lloyd Sebag Tue, 05/17/2022 - 15:22 Body Dynamics 365 SDK Tool with PowerShell: H...
In this post, we learn how to change the status of a record in Dynamics 365 using C#. Previously, we could use the SetStateRequest message to ...
In this podcast episode, Abed Asi and Olga Goldenberg discuss Dynamics 365 Conversation Intelligence. They dive into various aspects related t...
Azure
Dynamics 365
Microsoft 365 Sharepoint
Microsoft 365 Teams