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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

The Ultimate Guide to Setting Up Alerts & Notifications in Dynamics 365 CRM

In many businesses, important updates in Dynamics 365 CRM go unnoticed. One delayed update can cost a deal, damage customer trust, or s...

1 month ago

How Record Creation and Update Rules (RCUR) Simplify Automation in Microsoft Dynamics 365 CRM?

In a customer-focused organization, handling incoming inquiries quickly and efficiently is important. Microsoft Dynamics 365 includes a featur...

2 months ago

Teams Phone extensibility for Dynamics 365 Contact Center generally available

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Cente...

4 months ago

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen

In today’s retail landscape, payments have evolved into a strategic inflection point—where customer expectations, brand trust, and operational...

6 months ago

{Do you know} Set up and execute pre and post event communications in Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on setting up and execute pre and post event communications in Dynamics 365 Custome...

10 months ago

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

We are announcing the configure Copilot summaries in Field Service feature for Dynamics 365 Field Service. This feature will provide admins wi...

11 months ago

Reminder: Upcoming changes to email service notification recipients

If you use Microsoft services, you most likely receive updates through the Message Center. Occasionally, email service notifications are sent ...

1 year ago

Strategy 365 Customer Satisfaction Survey – August 2024

To help shape the company’s future and assist their new Head of Customer Success and Projects, Strategy 365 have produced a customer sur...

1 year ago

Create and Assign Sales Territories within Microsoft Dynamics 365 CRM - What you should know!

If you're looking to improve team cohesion, morale, and drive increased sales in your sales organization, then Territory Management might be w...

3 years ago

Modern authentication (OAuth) support for the Reporting Web Service in Office 365

Learn about the latest update to the Office 365 Reporting Web Service in this informative post. While the tool has been serving as the go-to s...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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