How Record Creation and Update Rules (RCUR) Simplify Automation in Microsoft Dynamics 365 CRM?

In a customer-focused organization, handling incoming inquiries quickly and efficiently is important. Microsoft Dynamics 365 includes a feature called Record Creation and Update Rules (RCUR), which can automatically create or update records based on incoming activities like emails, social media posts, or messages. This helps customer service teams by automatically creating cases when customers reach […]

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