Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This f...
Deploying Copilot for Sales involves integrating generative AI capabilities directly within Microsoft Dynamics 365 Sales and Microsoft 365 to ...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
When working with Dynamics 365 Field Service, efficient scheduling is at the heart of delivering timely and effective service. Whether you're ...
In Dynamics 365 Field Service, efficiently managing work orders begins with setting up well-defined incident types and intelligent suggestions...
Introduction In this blog, we will explore how Microsoft Dynamics 365 Customer Insights consolidates customer data from various sources, integ...
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvement...
The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...
Microsoft has officially released Customer Lockbox for Power Platform and Dynamics 365, providing users with a range of capabilities to better...
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...
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