Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This f...
Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvement...
Microsoft has officially released Customer Lockbox for Power Platform and Dynamics 365, providing users with a range of capabilities to better...
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...
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