Updates to Customer Service and AI Builder in 2022 Release Wave 2

The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business. Microsoft's latest Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, …
Updates to Customer Service and AI Builder in 2022 Release Wave 2 Read More »
The post Updates to Customer Service and AI Builder in 2022 Release Wave 2 appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
Make Complex Records Easy to Read with Power Apps AI Builder’s Row Summary
In model-driven apps, forms often have many fields spread across multiple tabs and sections, which can make it hard and time-consuming for use...
Dynamics 365 Customer Service
AI Builder – Invoice processing and Invoices document type to begin using Azure
Starting on July 21, 2025, the prebuilt model invoice processing and invoices document type (built on Azure Document Intelligence 4.0) will be...
AI Builder – Introducing the new contract processing prebuilt model (preview)
We are announcing the availability of contract processing (preview), a new prebuilt AI Builder model. How does this affect me? The contract pr...
AI Builder – Generate code-based actions with natural language in prompt builder and within an agent
We are announcing the ability to generate code-based actions with natural language in prompt builder and within an agent in AI Builder. This f...
How to Use AI Builder in Power Platform to Automate Complex Business Tasks?
Is your business, even today, spending unnecessary time and resources on repetitive, manual tasks — processing invoices, updating records, sor...
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics
Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...