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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Dynamics 365 Customer Experience Analyst : Perform common tasks

In Dynamics 365 Sales, common tasks revolve around managing the end-to-end sales process and building strong customer relationships. Sales rep...

3 months ago

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in

We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...

4 months ago

Dynamics 365 Field Service : Create and configure views

Views in Dynamics 365 Field Service are more than just lists—they are a powerful way to filter, sort, and present data that matters most to fi...

5 months ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

7 months ago

Dynamics 365 Field Service : Manage time off requests

In Dynamics 365 Field Service, managing time off requests is an essential part of workforce scheduling and resource availability. It ensures t...

7 months ago

Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability

Dynamics 365 Field Service has announced a new feature called "Summarize work orders with Copilot in the mobile app" which allows technicians ...

1 year ago

D365 Customer Service: Dialer Enhancements

The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...

1 year ago

{Do you know} Manage crew membership on daily basis on Dynamics 365 Field Service.

This post provides handy tips on how to manage crew membership daily basis using Dynamics 365 Field Service. Crews are bookable resources that...

1 year ago

{Omnichannel} Automatically remove customer off hold on call transfer

In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...

1 year ago

Location Intelligence and Mobile Technology the new era of Field Service Solution for Microsoft Dynamics 365 CRM!

Efficient field service management is at the core of running a successful business organization. However, dedicating too much time to daily op...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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