Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview. How does this affect me? This option helps reduce latency and improve call connection times, which creates a smoother experience for both service representatives and customers. What action do I need to take? To enable the microphone to be connected to the app, perform the following steps in Copilot Service admin center: Select Support experience > Workspaces. On the Workspaces page, select Manage for Voice call experiences. Turn on the Allow microphone to be connected to the app after signing in toggle. This toggle is turned off by default. Select Save. Set up microphone connection on representative sign-in Message ID: MC1138823
The post Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in appeared first on M365 Admin.
Published on:
Learn more
Related posts
Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
Dynamics 365 Customer Service – Perform bulk actions on filtered conversations
We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...
Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh
We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...
Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools
We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. Th...
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...